Terms & Usage
Privacy Policy
Last Updated: 11/1/2024

Introduction

This Privacy Policy applies to information about you that Tavern Hall (“we”, “our”, “us”) may obtain when you visit our website www.tavern-hall.com or connect to our in-store POS system, Toast, to place orders. This Privacy Policy describes how we may collect, use, and share information about you, your choices regarding our use of your information, how we safeguard such information, and how you may contact us regarding our privacy practices.

Information Collection and Use

We collect personal information you provide when you place orders, visit our website, or sign up for our communications. This includes information provided through our POS system, Toast, when you place orders with us. The categories of information we may collect include:

  • Personal Identifiers: Name, email address, postal address, telephone number, and online identifiers.

  • Internet Activity: Browsing data when using our website.

  • Commercial Information: Purchase history, order details, and transaction history.

  • Financial Information: Credit or debit card number when processing payments through Toast.

  • Location Information: General location data from orders placed through our POS.

  • Inferences from Other Data: Inferences created from other personal information collected.

We use this information to send newsletters, announcements, and other communications. You may unsubscribe from our communications at any time. We respect your privacy and do not share this information with third parties.

Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Browser Cookies

We do not use cookies on our website.

Information from Other Sources

We may collect personal information about you from third-party sources, including Yelp for Restaurants. The categories of information we may collect include:

  • Data Brokers: Information from data brokers.

  • Inferences from Other Data: Inferences created from other personal information collected.

Data Retention

We do not retain data longer than necessary for the purposes described in this Policy. We generally retain data according to the guidelines below:

  • Cookies and Online Data: We delete or anonymize data concerning your use of our website within 10 years of collection.

  • Order Processing Data: Retained for as long as necessary to fulfill our contract with you and for 10 years from your last purchase. Data may be kept beyond this period in anonymized form.

  • Customer Support Data: Retained for up to 10 years to respond to questions or complaints. Data may be kept beyond this period in anonymized form.

  • Promotional and Marketing Data: Retained until you opt out or request deletion. Records of opt-outs are retained to prevent future communications.

  • Review, Survey, and Feedback Data: Retained for up to 10 years following your last contact with us. Data may be kept beyond this period in anonymized form.

  • Privacy Requests Data: Retained as long as necessary to comply with legal obligations, and for a minimum of 24 months.

  • Security Data: Retained as long as necessary to comply with legal obligations and maintain security measures.

Why We Process Your Information

We process personal information for the following purposes:

  • Order Processing and Fulfillment: To complete transactions and deliver services ordered through our POS, Toast.

  • Analyzing Data: To improve our operations and guest experiences.

  • Conducting Surveys: To gather feedback and improve services.

  • Delivering Targeted Ads: To communicate relevant promotions to our customers.

  • Meeting Compliance and Legal Requirements: To comply with applicable laws and regulations.

  • Processing Payments: To facilitate and secure transactions.

  • Sending Promotional Communications: To inform customers of news and offers.

  • Storing and Managing Data: For operational, security, and compliance purposes.

  • Tracking Purchases and Customer Data: For analysis and reporting purposes.

How We Disclose Your Information

We do not disclose any personal information about you to third parties.

Photography

All photography on this website is the copyright of Geoffrey Smith.

Contact Us

For any questions or concerns regarding our privacy practices, please contact us at info@tavern-hall.com.